Email support
service@icarsoft-us.com
Product, order, update and warranty questionsContact iCarsoft US
Talk to the right support team.
Need product compatibility help, order support, software update guidance or warranty assistance? Send the key details and we will route your request to the right team.
Before you write
Faster answers start with the right details.
For compatibility questions, include vehicle make, model, year, VIN and the functions you need. For order support, include the order number and purchase email.
VIN and model year for compatibilityOrder number for shipping or returnsTool model and serial number for software updates
Phone number
1 (646) 535-3371
Use email for detailed compatibility recordsSupport hours
Mon - Sun, 9 am - 6 pm EST
Messages can be sent anytimeWebsite chat
Click the chat bubble
Best for quick pre-sale questionsDrop us an email
Tell us what you need help with.
We usually reply with the next practical step. More complete details reduce back-and-forth.
Quick answers
Before you send
What details help you confirm compatibility?
Please send vehicle make, model, year, VIN and required functions. Function support can vary by control module and model year.
What should I include for order support?
Include your order number, purchase email and a short description of the issue so we can locate the order quickly.
How do I ask for software update help?
Include the tool model, serial number if available, computer system and the exact message shown during the update.
