Help center
Get help choosing, updating and using your iCarsoft tool.
Find compatibility guidance, software updates, user manuals, function lists and support resources for your iCarsoft diagnostic tool.
Choose a support path
What do you need help with?
Quick paths for common support tasks. Each card can be edited, hidden, reordered or linked to another page in the theme editor.
Function list
Check which functions and vehicle makes are supported before choosing a scanner.
Open function listSoftware updates
Find update guidance for tools that need a computer, USB cable or serial-number lookup.
Find updateUser manuals
Download manuals and setup instructions for iCarsoft diagnostic tools and accessories.
View manualsFAQ
Review common questions about compatibility, updates, shipping, warranty and returns.
Read FAQOrder assistance
Need help with shipping status, payment, returns or exchanges? Contact support with your order number.
Get order helpVIN compatibility check
For coding, active tests and special functions, send your VIN and required functions before placing the order.
Ask by VINQuick answers
Help Center FAQ
Practical answers for choosing, updating and confirming compatibility before ordering.
Why do you ask for a VIN before confirming some functions?
Advanced functions can vary by vehicle year, trim, control module and gateway security. The VIN helps support confirm the exact compatibility before you buy.
Which details should I prepare for software update help?
Please prepare the tool model, serial number, computer system, update error message and a photo of the label if available.
What if I cannot find my model in the manual or update page?
Contact support with the exact product name and serial number. Some older or region-specific tools may require a serial-number lookup.
What should I include when asking about an order?
Send your order number, email used at checkout and the issue you need help with, such as tracking, address changes, returns or exchanges.
