Shipping policy
At iCarsoft-us, we're committed to providing you with a worry-free shopping experience. Here's our updated shipping information:
1. Fees
Order Processing Time: Monday to Friday, orders are processed within 24-48 hours.
- United States: All initial purchases from www.icarsoft-us.com include FREE shipping to the Lower 48 States! For Hawaii and Alaska, shipping fees apply with three tiers of rates: $75, $78, or $93, calculated based on the product's weight and volume.
- United Kingdom: Free shipping applies to all orders.
- Australia: Free shipping applies to all orders, including those to remote areas.
2. Shipping Methods
We typically use DHL, UPS, and FedEx for delivery in the United States, United Kingdom, and Australia. For remote areas in Australia, we partner with Aramex to ensure reliable delivery. Estimated delivery time is 7-14 business days for all regions.
Special Considerations
Due to logistical constraints, we cannot ship to P.O. boxes or APO/FPO military addresses in the United States. For the United Kingdom and Australia, similar restrictions may apply depending on carrier policies—please contact us for clarification. Additionally, products containing batteries are subject to special shipping regulations. If you order multiple items with batteries, we may need to pack them in separate parcels to comply with carrier requirements.
3. Order Tracking
After placing your order, we'll keep you informed via email. You'll receive:
- An order confirmation email: Summarizing your purchased items.
- A shipping notification: Including the carrier's name, tracking number, and estimated delivery date. You can click on the tracking number to monitor your package in real-time on the carrier's website.
To check your order status, please visit our order inquiry page. Enter your order number and the email address used when placing the order to view the latest updates. You can find your order number in the order confirmation email.
If you can't locate your order number or have any other questions, please don't hesitate to contact our customer support team at service@icarsoft-us.com. We're here to help!
4. Changing Your Order
If you need to make changes to your order after placement, please contact us at service@icarsoft-us.com. Fees vary depending on the stage of the shipment process:
- Free of Charge: Changing address before we have sent your order and provided the tracking number.
- $20 Charge: After the delivery has been accepted by the delivery company.
- $30 Charge: If the package has already arrived at the original destination address.
At iCarsoft-us, we value every customer's shopping experience. We’re dedicated to supporting you from order placement to delivery, ensuring your complete satisfaction. Thank you for choosing iCarsoft-us – we look forward to providing you with quality products and exceptional service!
